Case study

Streamlining employee onboarding for cybersecurity initiatives

Industry:
Professional Services

Employees:
+30,000

Transcom is a global company operating in 29 countries that focuses on enhancing customer experiences of their clients through innovative digital solutions, including AI. They offer a range of services designed to drive customer satisfaction, reduce operating costs, and support the digital agendas of ambitious brands.

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“Transitioning from a manual process of introducing employees to phishing campaigns, to an automated, dynamic platform meant that every employee could be immediately exposed to phishing tactics, seamlessly aligning with our human risk management efforts. The outcome was more than just improved metrics; it was about cultivating a culture of security awareness that grows with our workforce. Witnessing our Behavior Score reach our target wasn’t merely a measure of success; it was evidence of our evolving and maturing security culture.“

Steven Halfpenny
SVP – Global Core IT Services

Challenge

Simplifying the onboarding of a large workforce into cybersecurity initiatives

With a vast team of over 30,000 employees, Transcom was looking for a solution to integrate every employee smoothly into its ongoing phishing simulation campaigns. They aimed to efficiently align everyone with the company’s human risk management efforts, seeking a process that was straightforward and manageable for both employees and administrative staff.

Solution

Automated onboarding through SoSafe and Google Workspace integration

Transcom found its solution in SoSafe’s automated integration with Google Workspace. This system enabled automatic adjustments to the phishing simulations participant list, accommodating the dynamic nature of Transcom’s workforce with real-time updates for new hires and departures. This streamlined the process, effectively removing manual entry burdens.

Result

Enhanced employee experience and efficiency in human risk management

The streamlined process made it easier for employees to participate, leading to a notable improvement in the program’s effectiveness. This was clearly demonstrated by a consistently increasing Behavior Score. This score, combining various phishing simulation metrics associated with human risk management, reflected the successful integration of employees into the company’s efforts to foster a robust security culture.

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