Sofie – Always-On
AI Cybersecurity Copilot

Lighten the load on your IT team, solve internal headcount gaps, and turn your entire workforce into an active layer of defence. Sofie integrates into your daily workflows to handle routine tickets, alert distributed teams to live threats, and turn every single user question into a behaviour-changing learning opportunity.

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+800

impartial reviews on G2.com

Protecting 6,000+ organisations worldwide

Turn your workforce into active real-time sensors

Sofie provides your employees with 24/7 security support directly inside their daily workflows , dropping your administrative triage overhead to just 10–15 minutes a week.

Offload Repetitive Tasks

Automate responses to FAQs, support tickets and phishing guidance so your internal security experts can stay focused on investigating real threats.

Instant Security Support

Your employees face security decisions every day. Give them immediate, round-the-clock answers to security questions without waiting for internal IT tickets or email response.

Real-Time Incident Alerting

Create, tailor, and share instant alerts for active threats, critical updates, and vulnerabilities to the entire organisation or targeted groups in less than 5 minutes.

Brand Alignment

Adapt Sofie’s conversational tone and content delivery to match your organisation’s unique culture, corporate values, and regional communication styles.

Streamlined Operations

Sofie integrates deeply with your existing support infrastructure, helping up to 80% of employees become active, reliable security reporters within 12 months.

SoSafe In Action

Deploy an AI-powered conversational assistant across your existing collaboration infrastructure. Ingest custom internal policies, automate helpdesk routing, and track workforce engagement metrics from a single workspace.

Native Workspace Embedding

Install Sofie natively inside Microsoft Teams, Slack, and email workflows, with full administrative flexibility to customise the chatbot’s name, avatar, and corporate branding.

PDF Knowledge Base Ingestion

Upload internal security policies and compliance documentation in standard PDF format, allowing Sofie to deliver highly accurate, company-specific answers to employees instantly.

Ticketing System Integration

Sofie automatically resolves routine FAQs, but if an employee asks a complex question needing manual review, the ticket is automatically forwarded to your internal IT system.

5-Minute Alert Studio

Write the alert yourself or use the built-in AI content generator to produce copy fast, allowing you to target specific employee profiles during urgent security events.

Engagement Analytics

Monitor real-time engagement metrics to see precisely how employees interact with security alerts and chatbot questions, providing the clear tracking data needed to prove compliance.

Driven by Behavioural Science

Sofie integrates cybersecurity into employees’ daily workflows to turn mandatory training into active security habits. Developed by learning designers and psychologists, the copilot supports ongoing awareness through micro-learning, timely nudges, and threat reporting, helping employees feel more confident in recognising and responding to risks.

Contextual learning tailored to employee actions

Traditional help desks force users to hunt through static, buried documentation. Sofie delivers timely, actionable alerts and learning moments directly inside Slack, MS Teams, and email to prepare employees for real-world threats during their actual daily tasks.

Instant feedback transforms risky behaviour

During a live security event, IT and security teams use Sofie to quickly notify targeted groups with clear action steps. This instant communication loop transforms real-world vulnerabilities and user queries into immediate, constructive security habits that protect the network.

We chose SoSafe for their evolving cyber security solutions, which perfectly addressed our workforce’s diverse needs, making SoSafe more of a partner than a vendor.

David Kreft

Wago • Founder

Measurable impact from day one

Our customers stories

Discovering that 80% of the employee base were ‘cyber heroes’ allowed us to focus on how we improve the remaining 20%. That was a crucial step in our human risk management. And it is not just about the click. That is the first step. What you really want to know is what is happening after the click. This is not something you can see with other solutions.”

Michael Zimmermann

Rieker • IT Security Analyst

We scaled the programme to 30 countries, 21 languages, and 6,000 users – even the families at home too. SoSafe perfectly addresses our workforce’s diverse needs, making SoSafe more of a partner than a vendor.”

David Kreft

WAGO • CISO

SoSafe has been our catalyst for lasting security behaviour change – building awareness, tailoring training, and guiding us every step of the way. The hands-on support we’ve received has been invaluable in guiding us through every step of the process, helping us achieve lasting change.”

Roald Roos

Fellowmind • CISO

By adopting a holistic approach with SoSafe that combines targeted knowledge transfer with practical, impactful tools, we have not only enhanced our workforce’s ability to identify potential threats but have also cultivated a robust cyber security culture.”

Nnamdi Ozonma

Bilfinger • Information Security Officer

Sofie FAQs

Still have questions

Sofie is an AI-powered conversational bot inside Microsoft Teams and Slack. It instantly answers routine employee security questions using your uploaded PDF knowledge base. Unlike traditional bots, Sofie focuses on making every user interaction a behaviour-changing learning opportunity to build long-term cyber hygiene.

AI chatbots scale awareness across distributed workforces by providing 24/7 access to consistent information. By automating routine alerts and FAQs, they ensure employees know exactly what next steps to take during critical times without overloading internal, short-staffed IT support teams.

Traditional help desks handle broad IT issues and create long support bottlenecks. Sofie focuses strictly on security and IT compliance, providing instant answers to common questions about password resets or IT assets. It integrates with your existing ticketing systems to handle level-zero support automatically.

During an active threat or vulnerability update, security teams use Sofie to alert the entire organisation or targeted profiles in under 5 minutes. Delivered directly via Slack or Teams, these real-time notifications give employees immediate, clear action steps to ensure rapid organisational response.

By fast-tracking seasoned staff while supporting those who need more guidance, we keep training lean and effective for everyone.

No. Sofie installs seamlessly on Microsoft Teams, Slack, or both to ensure immediate communication across your existing IT infrastructure. On Microsoft Teams, you also gain full customisation control, allowing you to modify the name, avatar, and branding to match your company’s identity.