July 2025 Product Updates

From a redesigned learning journey to improved analytics, this month’s product updates are all about giving you more control, flexibility and deeper insights. Dive into the highlights below and discover what’s now available to you.

Redesigned Learning Experience Now Available for You to Test!

Available to all customers for testing 

We’ve reimagined our learning experience from the ground up, starting with 52 redesigned core modules from the Cyber Security Fast Track and Deep Dive trainings. Created for today’s workforce, the new experience features relatable characters, a fresh visual style, and a more intuitive learning flow. It’s mobile-optimized, accessibility-aligned, and built to scale across languages.

• Fresh, modern look and feel: Unified visuals, clear didactics, and a built-in glossary for smoother, self-paced learning.
• Built for modern teams: Responsive and accessibility-aligned (WCAG 2.1 AA), ideal for mobile and remote workforces.
• Global from Day 1: Translated into all 32+ supported SoSafe languages

You can explore the new learning experience through a safe preview environment starting July 31. Reach out to your CSM for your test campaign code.

End a Campaign Now

Available for Essential customers and above 

You now have the power to stop any running campaign instantly. No more waiting a full month. This update gives you more flexibility and control to test, iterate, and fix setups faster. This feature is especially useful for running short pilots, correcting mistakes, or adjusting strategy mid-campaign.

• End campaigns anytime: No more 1-month minimum—stop a campaign when it’s no longer relevant.
• Fix setup errors quickly: Avoid delays and minimize impact when something goes wrong.
• Run short internal pilots and validate setups without disruption.

Download certificates at any time

Available for Essential customers and above

You can now choose when learners get access to their certificates, whether after one module or all mandatory modules. This helps you meet audit deadlines and track progress more flexibly, even before a campaign is fully completed. Perfect for organizations with role-based training or compliance reporting needs.

• More control for admins: Choose between full-completion or partial-completion certificate access.
• Audit-friendly flexibility: Issue proof of completion at the right time even mid-campaign.
• Supports varied learning paths: Ideal for teams with different content per user group.

Easily manage when and how interventions are sent

Available for all HROS customers

Security interventions just got smarter. The new Orchestration Hub gives you full control over how and when interventions run. You can also control how interventions are delivered, making your communication more effective and relevant.

• Switch interventions on or off based on your security priorities
• Choose between manual or automatic execution
• Set cooldown periods to prevent alert fatigue
• Choose the delivery channel that fits best – Sofie or Email

Improved Analytics Experience

See availability per feature

We have made several updates to make working with your security data faster, easier, and more insightful. From simplified downloads to granular views of HSI events, these changes help you get to the insights that matter, faster.

• Download all analytics data in a single file. Ideal for customers with large datasets. Available for Essential customers and above.
• Filter analytics by specific date ranges and get a clearer view of trends. Available for Essential customers and above.
• Archived campaign data in the expert view now shows live data. Available for Premium customers and above.
• See top positive and negative drivers of your Awareness, Behaviour and Culture scores on the Human Security Index dashboard. Available only for HROS customers.

Live industry benchmarks for simulations

Available for Professional customers and above, 4th Aug 2025 onwards

You can now compare your organization’s Phishing Simulations performance to industry peers, helping you focus efforts where it matters most and back decisions with broader context. These benchmarks bring clarity to simulation and awareness programs by shifting the focus from internal-only data to industry-wide insight.

• Benchmark performance against your industry
• Identify areas that fall below the 80th percentile and prioritize improvements
• Support decisions with both internal and external data

Note: Opt-out available if contractually required. Please reach out to your CSM.

Team Analytics role for managers

Available for Essential customers and above

Managers can view analytics for their own teams without needing full admin rights. This helps decentralize insights while keeping data access focused and secure.

• Managers can view analytics for their direct reports only. No organization-wide access required
• Analytics-only role provides visibility without admin privileges

Sofie’s dashboard for insights

Available for all Sofie Copilot customers

Get a clearer view of how your team interacts with Sofie. The new dashboard helps you track engagement, identify knowledge gaps, and continuously improve support quality through better knowledge management.

• Monitor engagement levels with Sofie Level Zero Support
• Dive into insights to improve Sofie’s knowledge 
• Spot and manage knowledge gaps in Trending Topics

Sofie’s Instant Alerts improvements

Available for all Sofie Copilot customers

We have made it easier to measure and boost engagement with Instant Alerts. With updated reactions and improved analytics, you will get more relevant feedback and clearer insights into what is landing with your teams.

• New reactions: “👍 Helpful” and “👎 Not Helpful” on MS Teams and Slack
• Cleaner experience with improved tab order – Sent messages come first
• Enhanced analytics to track Instant Alerts engagement in more detail

Missed last month’s product updates?

Find June 2025 product updates here