June 2025 Product Updates

We have rolled out powerful updates to help you deliver smarter training and support experiences, from faster Sofie Copilot responses to more flexible and tailored learning campaigns. Dive into the highlights below and discover what’s now available to you.

Faster Sofie Copilot Responses

Available to all Sofie Copilot customers

Experience faster interactions in Sofie Copilot, with real-time message streaming, reduced response times from minutes to seconds, and improved backend performance through parallel processing of messages.

• See responses stream in real time as information becomes available, improving the user experience.
• Get faster responses, from several minutes to just a few seconds.
• Deliver messages faster with backend improvements and parallel processing of alerts in batches.

Set Learning Goals with Module End Dates

Available for Professional customers on Personalized Learning

You can now define specific End Dates  for individual E-Learning modules within a Personalized Learning campaign, giving your organization greater control over timelines and expectations.

• Meet compliance requirements: Ensure key trainings are completed by fixed regulatory or audit deadlines.
• Support business-driven timelines: Align training modules with onboarding schedules, seasonal risk periods, or internal campaigns.
• Boost accountability and completion rates: Clear deadlines help employees stay on track and prioritize learning.

This feature allows for targeted control without disrupting the flow of other training. Your customer success manager can help you decide which modules benefit from fixed due dates and set them accordingly.

Awareness Assessments Now Available from Day 1

Available for Professional customers on Personalized Learning

Organizations can now choose to start a campaign with an initial knowledge check,  allowing learners to complete an awareness assessment as soon as they begin their training, rather than waiting until their second year. 

• Tailored learning from the start: Identify existing knowledge and avoid redundant content, especially for users who have trained on other platforms.
• Faster onboarding: New employees can be assigned the right lessons from day one, speeding up their time-to-value.
• Improved program relevance: Show learners that their knowledge is respected. This is not just a checkbox exercise.

You can work with your customer success manager  to decide the right setup for your campaign, whether to assess learners at the beginning, at the end, or not at all.

Launch Personalized Learning Campaigns Without Automated Emails

Available for Professional customers on Personalized Learning

If your organization prefers to communicate with employees through internal channels,  like your intranet, Slack, Microsoft Teams, or custom newsletters — you can now run Personalized Learning campaigns without sending out SoSafe’s default invite or reminder emails.

• Complete control over communication style and tone
• Ideal for sensitive environments with strict approval flows or limited inbox use
• More flexibility in how and when employees are invited to training

Your customer success manager can enable or disable this for any new or ongoing campaigns.

Missed last month’s product updates?

Find May 2025 product updates here