SoSafe – List of Sub-Processors

Effective January 2, 2025

SoSafe engages the following third-party entities (referred to as “sub-processors”) to process personal data on behalf of its customers. These sub-processors operate under contractual agreements with SoSafe, ensuring adherence to the commitments outlined in the SoSafe Data Processing Agreement.

To maintain compliance, SoSafe conducts annual reviews of its sub-processors and requires them to implement appropriate technical and organizational measures. These measures are designed to safeguard the processing of personal data in accordance with applicable data protection laws.

The list below details the sub-processors supporting SoSafe’s Awareness Building Services.

Sub-processor	Optional / Non-optional	Address	Purpose of Processing	Data Storage Location
Amazon Web Services EMEA SARL	Non-optional	38 Avenue John F. Kennedy L-1855, Luxemburg Luxemburg	Hosting of all current and future components essential for the operational functionality of the SoSafe Platform, including API interfaces, data storage systems, analytical tools, hosting of (optional) AI chatbots and tooling, and communication capabilities.	EU
Atlassian Pty Ltd.	Non-optional	Level 6, 341 George Street, Sydney, NSW 2000 Australia	Support software (Customer Support Cloud Solution) for customer service (support form or email to support@sosafe.de).	EU and, to the extent a EU-only solution is not available by Atlassian, Australia.
Planhat AB	Non-optional	Malmskillnadsgatan 13, 111 57 Stockholm Sweden	Customer success management and account management services.	EU
Datadog Inc.	Non-optional	620 8th Ave., 45th Fl., New York, NY 10018 USA	Technical monitoring service for hybrid cloud applications provided on a SaaS-based data analytics platform.	EU
salesforce.com Germany GmbH	Non-optional	Erika-Mann-Strasse 31-37, 80636, Munich Germany	Support software (Customer Service Cloud) for customer service.	EU
Kombo Technologies GmbH	Optional	Lohmühlenstraße 65, 12435 Berlin Germany	Integration of Controller Active Directory.	EU
OpenAI Ireland Ltd.	Optional	1st Floor, The Liffey Trust Centre 117-126 Sheriff Street Upper Dublin 1, D01 YC43 Ireland	Interactive awareness and support and other AI-powered tooling.	EU, and, to the extent an EU-only solution is not available, the US.

Further details relative to the use of these sub-processors, in particular as to their scope of tasks and additional measures taken in view of Art. 46 GDPR, are available on the SoSafe Trust Center.

SoSafe – List of Sub-Processors

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