The SoSafe Community Terms of Use

Version 1.0 · Effective from 9 November 2026

These Terms of Use (“Terms“) govern your access to and use of The SoSafe Community (the “Community“). The Community is operated by SoSafe SE, Lichtstr. 25a, 50825 Cologne, Germany, registered with the Cologne Local Court under HRB 121629 (“SoSafe“, “we“, “us“). It is a space for customers of SoSafe and their employees to share experience and best practices on security awareness and human risk management.

1. Scope and acceptance

1.1  By signing in to your account for the first time, thereby creating it, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not sign in to or otherwise access or use the Community.

1.2 Two documents apply to your use of the Community:

• these Terms; and
• the Community Guidelines, which form part of these Terms and which we may update as described in Section 13; 

Your personal data is handled as described in our Privacy Policy (see Section 9).

1.3 These Terms do not change any agreement between SoSafe and you or your employer about SoSafe products or services. The Community is not part of those services (see Section 5).

1.4 If you join the Community on behalf of your employer or another organisation, you confirm that you are authorised to do so.

2. Eligibility and your account

2.1 The Community is intended for business users. To join, you must be at least 18 years old and be an employee, contractor or authorised representative of a SoSafe customer or of another organisation we have invited.

2.2 You can access the Community on the Tightknit platform by signing in with your work email. Alternatively, you can use Slack if you have either (a) been invited to The SoSafe Community Slack workspace, or (b) joined the workspace via a CTA on the Tightknit platform. Your account is personal. Do not share your credentials, keep them secure, and tell us promptly if you suspect unauthorised use.

2.3 You are responsible for everything done through your account. Please also follow your employer’s own policies when you take part.

2.4 If your employer stops being a SoSafe customer, or you leave your employer, we may adjust or end your access.

3. The Tightknit platform

3.1 The Community runs on a platform provided by Tightknit, which acts as a service provider to SoSafe for hosting and operating the Community. 

3.2 SoSafe acts as the community administrator. We set the rules of the Community, moderate it and decide on access. Tightknit is not a party to these Terms and does not enforce our rules.

3.3 We do not control the Tightknit platform or Slack. Features, availability and terms of those services may change. 

4. Community Guidelines and acceptable use

4.1 You must follow these Terms, the Community Guidelines and applicable law whenever you take part in the Community.

4.2 In particular, you must not:

• post content that is unlawful, defamatory or discriminatory, or that infringes intellectual property, privacy or other rights of others;
• bully, harass, threaten or troll other members, or behave in a way that is not professional and considerate;
• share personal data or sensitive information about other people without their consent;
• advertise or promote products or services, or disparage competitors, unless we have expressly agreed to it in writing;
• send spam or unsolicited commercial messages, or collect members’ details for sales, recruitment or lead generation;
• impersonate another person or misrepresent your identity, role or employer;
• access data you are not authorised to see, or test, scan, probe or circumvent the security or access controls of the Community;
• introduce malicious code, or use bots, scrapers or other automated means to access or collect Community content, including to train AI models; or
• post detailed technical information that could directly enable an attack on an identifiable organisation, such as working exploit code or details of an unpatched vulnerability in a named product.

4.3 If you find a security vulnerability in the Community, please report it to the security contact of SoSafe and do not exploit it. 

5. Confidentiality and no support requests

5.1 The Community is for professional exchange between peers. It is not a channel for support requests, incident reports, complaints or contractual notices to SoSafe. Please use your usual support channel or Customer Success contact for these. We do not monitor the Community for such requests, and a post in the Community is not a notice under any agreement with SoSafe.

5.2 Do not share confidential information in the Community. This includes SoSafe’s confidential information (for example pricing, non-public product details and customer data), as well as the confidential information of your employer and of third parties.

5.3 The Community is not a confidential space. Other members, including employees of other customers, can see what you post, subject to the visibility settings of the Community. Treat everything you post as shared with all members. We treat Contributions you post voluntarily as non-confidential.

5.4 Do not republish another member’s Contribution outside the Community, for example through screenshots or public posts, without that member’s consent. 

6. Your Contributions and the licence you grant

6.1 “Contributions” means everything you add to the Community, such as posts, comments, replies, reactions, files, images and profile information.

6.2 You are responsible for your Contributions. You confirm that you hold the rights needed to post them and that they do not violate these Terms, the Community Guidelines or the rights of others. If you share work created by someone else, you must credit them.

6.3 You keep ownership of your Contributions. You grant SoSafe a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and make available your Contributions within the Community, and to adapt them as technically necessary (for example formatting, translation, search or summaries). SoSafe may pass this right on to Tightknit and other service providers to the extent they need it to operate the Community for us. SoSafe may also quote or refer to Contributions in its Community communications, such as digests or event recaps, and will name you only if you have agreed.

6.4 The licence ends when a Contribution is deleted. It continues for copies in routine backups until they expire, for copies other members have lawfully quoted or replied to within the Community, and for information that has been aggregated or anonymised.

6.5 If you give us ideas, suggestions or feedback about SoSafe products or services, we may use them without restriction and without payment, to the extent permitted by law.

6.6 Nothing in these Terms limits any rights you have as an author that cannot be waived under applicable law.

6.7 The Community may offer AI-supported features provided through Tightknit, such as suggestions of related discussions or search. SoSafe does not use your Contributions to train generative AI models.

7. SoSafe’s intellectual property

7.1 The Community, its design, and the materials SoSafe provides in it, including names, logos and other marks, belong to SoSafe or its licensors, including Tightknit. All rights not expressly granted stay with them.

7.2 For as long as you are a member, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Community and its materials for your own professional purposes and in line with these Terms. You may not copy, sell, license or otherwise exploit them beyond that.

7.3 You may not use SoSafe’s names or logos without our prior written consent.

7.4 If you believe that content in the Community infringes your rights, please contact us at the address in Section 15 and see Section 10.2.

8. Member views and third-party links

8.1 Contributions reflect the views of the member who posted them, not of SoSafe. We do not review, verify or endorse them, and you should check any advice against your own situation before you act on it.

8.2 The Community may contain links to third-party websites or services. We do not control them and are not responsible for their content or privacy practices.

9. Privacy

9.1 We process your personal data in connection with the Community as described in our Privacy Policy. 

9.2 Your name, employer, profile information and Contributions can be seen by other members according to your profile settings. Please do not post personal data of other people unless you are entitled to do so. Please, in any case, do not post any sensitive information in our Community, such as health data, information on political opinions and sexual orientation or any other data classified as special categories of personal data under Art. 9(1) GDPR. 

9.3 Questions about data protection can be sent to privacy@sosafe.de or to our data protection officer at dpo@sosafe.de.

9.4 You have the right to object at any time, on grounds relating to your particular situation, to processing by writing to hufi.community@sosafe.de or privacy@sosafe.de.

10. Moderation, reporting, suspension and termination

10.1 Moderation. We may remove, edit or restrict Contributions, warn members, limit features, or suspend or end an account where this is reasonably necessary because of a breach of these Terms or the Community Guidelines, a legal requirement, or the protection of members, the Community or third parties. We choose the measure according to the severity and frequency of the breach, its impact and the member’s intent. Typical steps are a warning, content removal, restricted access and, in severe cases, permanent removal of the account.

10.2 Reporting. If you see content you consider unlawful or in breach of these Terms, report it to hufi.community@sosafe.de. Please tell us where the content appears, why you think it is unlawful or in breach, and how we can reach you. We review reports in a timely, careful and objective way.

10.3 Reasons and review. If we remove or restrict content or suspend or end an account, we tell the affected member which measure we took and why, unless the law or security reasons prevent this. The member can reply within 14 days at the reporting address above, and a person at SoSafe who was not involved in the original decision reviews the reply. We do not take such decisions by fully automated means.

10.4 Leaving. You can stop using the Community and delete your account at any time by writing to us via hufi.community@sosafe.de.

10.5 Ending membership or the Community. We may end your membership with 30 days’ notice, and without notice for good cause, for example where you seriously or repeatedly breach these Terms. We may also close the Community or parts of it with 30 days’ notice.

10.6 Effect. When your access ends, your right to use the Community ends. Section 6.4 applies to your Contributions, and Sections 5, 6.4 to 6.6, 7, 8, 11, 12 and 14 stay in force.

11. Availability and disclaimer

11.1 The Community is free of charge and provided “as available”. We do not promise uninterrupted or error-free access. The Community may be unavailable for maintenance, technical reasons, or because of problems at Tightknit or Slack.

11.2 Contributions and any materials in the Community are provided for general information only. They are not legal, regulatory or other professional advice. SoSafe gives no assurance that they are accurate, complete or suitable for your situation.

11.3 Mandatory statutory rights and Section 12 remain unaffected.

12. Liability

12.1 SoSafe is fully liable for intent and gross negligence, for injury to life, body or health, for fraudulent concealment of defects, under guarantees we have expressly given, and under the German Product Liability Act.

12.2 For slight negligence, SoSafe is liable only for the breach of an essential contractual obligation, meaning an obligation that makes proper use of the Community possible and that you can regularly rely on. In that case liability is limited to the foreseeable damage typical for this kind of service.

12.3 Otherwise SoSafe is not liable for slight negligence. These limits also apply to SoSafe’s employees, representatives and other persons we use to perform our obligations.

12.4 You are liable under the statutory rules for damage that you culpably cause to SoSafe or other members through a breach of these Terms. If a third party brings a claim against SoSafe because of your unlawful Contribution, you will release SoSafe from that claim to the extent you are responsible for it, including reasonable legal costs.

13. Changes to these Terms and the Community

13.1 We may change these Terms and the Community Guidelines for good reason, for example because of a change in law, new features, security needs or new forms of abuse, as long as the change is reasonable for you. If you use the Community after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions.

13.2 We may change, add or remove features of the Community, as long as the change is reasonable for you.

14. Governing law and general provisions

14.1 These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

14.2 To the extent permitted by law, the courts of Cologne, Germany, have exclusive jurisdiction. Mandatory statutory places of jurisdiction remain unaffected.

14.3 These Terms and  the Community Guidelines together make up the whole agreement for your use of the Community.

14.4 If a provision of these Terms is or becomes invalid, the rest remains in force. Failure to enforce a right is not a waiver of it.

14.5 You may not transfer your rights or obligations under these Terms to anyone else. SoSafe may transfer them to an affiliate or successor, and we will tell you.

14.6 These Terms are written in English. Translations are for convenience, and the English version prevails.

14.7 We may send notices to the email address you registered with. You can send notices to us in text form at the address in Section 15.

15. Contact

SoSafe SE
Lichtstr. 25a
50825 Cologne, Germany
hufi.community@sosafe.de